Projects Complaints Mechanism Policy
Projects Complaints Mechanism Policy
Table of contents

Executive Summary

  1. Introduction
  2. Key Definitions
  3. Principles
  4. Purpose
  5. Projects Complaints Mechanism
  6. Oeprational Independence
  7. Transparency, Objectivity and Accessibility
  8. The Institutional Framework for the Projects Complaints Mechanism
  9. Duty To Report and Cooperate
  10. Collaboration and Outreach
  11. Review
  12. Oversight and Implementation
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