Delivery in Name Only: Avoiding the Most Common Pitfalls

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Copyright © Delivery Associates Ltd 2017. All Rights Reserved. We’ve learned about the fundamentals of delivery 1. What are you trying to do? • Clear priorities • Specific measurable goals 2. How are you trying to do it? • Clear practical plans which are regularly updated 3. How, at any given moment, will you know whether you are on track? • Good, steady, close to real-time data • Monitoring routines (such as stocktake meetings) 5. Can we help? • Constant ambition, refusal to give up • Focus on the goals, no distractions • Maintaining routines • Analysis and problem-solving • Bringing to bear lessons from elsewhere 4. If you are not on track, what are you going to do about it? • Agreed actions followed up and refined if necessary • Never neglect a problem once identified
Copyright © Delivery Associates Ltd 2017. All Rights Reserved. 6 keys to success DINO Real Delivery Unit The system leader puts the delivery unit in the right place on the org chart The system leader focuses on impact, dedicates serious time to delivery, and brings others along Leadership Everything’s a priority, and some of them have statistics attached We obsess about moving a handful of numbers that matter Numbers We can staff this thing the way we staff everything else in government We do whatever it takes to get the best people People Delivery is a set of techniques Delivery is a state of mindCulture We have pro forma meetings about delivery The next stocktake is everyone’s deadline to make real progress Routine We hope change is happening on the ground We go and see for ourselvesResults
Copyright © Delivery Associates Ltd 2017. All Rights Reserved. New South Wales maintained its priorities through a leadership transition Create 150,000 jobs by 2019 The Government’s key infrastructure projects across the State to be delivered on time and on budget Reduce by 5% the proportion of domestic violence offenders re- offending within 12 months 81% of patients through emergency departments within 4 hours Reduce overweight & obesity rates of children by 5% over 10 years An 8% increase in the proportion of students in top 2 NAPLAN bands Decrease the percentage of children and young people re-reported at risk of significant harm by 15% Increase by 10% the proportion of young people who successfully move from specialist homelessness services to long-term accommodation Double the number of Aboriginal people in senior leadership roles and increase the proportion of women in senior leadership roles to 50% in the Government Sector in the next 10 years Reduce the volume of littered items by 40% 90% of housing development applications determined within 40 days Improve customer satisfaction with key Government services every year, this term of Government 8,300more children meeting reading standards in one year 179,000jobs created in 2 years Source: Government of New South Wales
Copyright © Delivery Associates Ltd 2017. All Rights Reserved. Brunei obsessed over a few key numbers to move Starting a Business Getting Electricity Most Improvedon the World Bank’s Doing Business Index 66%more businesses started in 2016 vs. 2014 Source: World Bank; Registry of Companies, Ministry of Finance, Brunei
Copyright © Delivery Associates Ltd 2017. All Rights Reserved. Peru insisted on getting the very best people from the start 13%Improvement in Peruvians’ trust in the police in six months Source: ENAHO (INEI) 2016
Copyright © Delivery Associates Ltd 2017. All Rights Reserved. Punjab’s routines hold everyone accountable Phone audits to check data Android tracking of vaccinator activity Polygons used to measure coverage Photographs of every child vaccinated Source: MICS, PDHS, Punjab Health Survey 2016 46%more children vaccinated between 2014 and 2016
Copyright © Delivery Associates Ltd 2017. All Rights Reserved. 6 keys to success DINO Real Delivery Unit The system leader puts the delivery unit in the right place on the org chart The system leader focuses on impact, dedicates serious time to delivery, and brings others along Leadership Everything’s a priority, and some of them have statistics attached We obsess about moving a handful of numbers that matter Numbers We can staff this thing the way we staff everything else in government We do whatever it takes to get the best people People Delivery is a set of techniques Delivery is a state of mindCulture We have pro forma meetings about delivery The next stocktake is everyone’s deadline to make real progress Routine We hope change is happening on the ground We go and see for ourselvesResults
Copyright © Delivery Associates Ltd 2017. All Rights Reserved. Discussion ▪ Who is responsible for delivering results in your government? ▪ Are they a DINO, a real Delivery Unit, or something else? ▪ How do you know?